Enabling SaaS Companies to Achieve the Next Level of Growth
CHALLENGES WE SOLVE
CHURN & RETENTION
I know our churn should be low, but what should it be exactly given our context? How does our churn compare to best-in-class benchmarks? How can we maximize revenue from existing customers?
ONBOARDING & ADOPTION
I know our current onboarding and product training approach can't scale. I know it's a barrier to product adoption as we grow. But what can we do instead?
KNOWLEDGE MANAGEMENT
We have so much content, but it's impossible to find anything! And some essential knowledge isn't captured anywhere. It's a barrier to scale. What can we do?
IN THEIR WORDS
John Sicard, CEO, Kinaxis
Lauren has exceptional skill with Customer Experience and Knowledge Management in the world of SaaS, and is likely the most organized executive I’ve ever had the pleasure of working with. She has terrific insights and areas of expertise that I consider critical to sustained success in SaaS environments.